1. Who we are and how to contact us. ReMatch is a Platform (the “Platform”) owned and operated by ReMatch Technologies FZ-LLC and its worldwide affiliates (“we”, “us” and “our”).
To contact us, please email hello@getrematched.com
2. You accept these Terms by using the Platform. These Terms constitute a legally binding agreement between you and us. By accessing or using the Platform, you irrevocably acknowledge and agree that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using the Platform.
As long as you comply with these Terms, we grant you a non-exclusive, limited, revocable, personal, non-transferable license to use the Platform and services thereunder, and to download and use any application pertaining to the Platform on your mobile device in object code form, for your personal use. If you are a professional acting in your professional capacity, you may additionally use certain services to provide information, to the extent permitted by applicable law, to your clients and to take actions on behalf of your clients (“Pro Use”). If you use the Services for a Pro Use, you represent and warrant that you have obtained all required authorizations and consents from your client. Except as expressly stated herein, these Terms do not provide you with a license to use, reproduce, distribute, display or provide access to any portion of the Platform and the services thereunder on third-party web sites or otherwise.
3. Eligibility. You must be at least 18 years of age to use the Platform and the services thereunder. By agreeing to these Terms, you represent and warrant that: (a) you are at least 18 years of age; (b) you have not previously been suspended or removed from the Platform and the services thereunder; and (c) your registration and your use of the Platform and the services thereunder complies with all applicable laws and regulations. To access some features of the Platform, you may be required to register for an account and agree to specific terms, to the extent applicable to that service, which may be incorporated herein or available on a separate site. When you register for an account you will be asked to provide us with some information about yourself, such as email address, phone number, or other contact information. You agree that the information you provide is accurate and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you are responsible for all actions taken via your account. You may not share your user account(s) with others. Unless you have entered into a commercial agreement with us permitting you to use the Services for transactions on behalf of another person, you may use the Services only for transactions on your own behalf.
You are responsible for ensuring that any individuals who access the Platform through your network are aware of these Terms and any other applicable policies and that they comply with them.
4. These are other terms that may apply to you. These Terms incorporate additional terms, which also apply to your use of the Platform and or any particular services and which may be entered into separately.
5. How we process your personal information. We will only collect and process your personal information in compliance with our Privacy Policy.
6. How you may use material on the Platform. We are the owner or the licensee of all intellectual property rights in the Platform and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We, together with our suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Platform. Access to the Platform does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party's intellectual property rights. Any use of the Platform or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on the Platform for any purpose.
Our names and logos and all related product and service names, design marks and slogans are the trade marks or service marks of us or our licensors. No trade mark or service mark license is granted in connection with the materials contained on the Platform.
Access to the Platform does not authorize anyone to use any name, logo or mark in any manner whatsoever.
You may temporarily download copies of the materials (information or software) on the Platform for personal, non-commercial transitory viewing only and you may draw the attention of others within your organization to content posted on the Platform.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged.
You must not use any part of the content on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of the Platform in breach of these Terms, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials in your possession whether in electronic or printed format.
7. You must keep your account details safe. If you choose, or if you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification, code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you know your user identification, code or password, you must notify us at hello@getrematched.com.
a. reproduce, modify, distribute, display or otherwise provide access to, create derivative works from, decompile, disassemble, or reverse engineer any portion of the Platform and the services thereunder;
b. provide/post/authorize a link to any of the Platform and the services thereunder (including but not limited to an agent profile page) from a third-party website that is not a real estate-related website owned or operated by a real estate or lending professional or institution;
c. remove or modify any copyright or other intellectual property notices that appear in the Platform and the services thereunder;
d. use the Platform and the services thereunder in any way that is unlawful, or harms us and our service providers, suppliers, affiliates, or any other user;
e. use the Platform and the services thereunder in any way to discriminate against any individual or class of individuals protected under federal, state or local laws, or which may have a discriminatory impact against any individual or class of individuals, or which otherwise promotes illegal, racist or discriminatory activities or outcomes;
f. post, display, communicate, or otherwise make accessible to any third party on or through the Platform and the services thereunder (including but not limited to an agent profile page) a seller’s or listing agent’s offer of buyer agent compensation (including an amount, percentage, or that buyer agent compensation is offered at all), irrespective of whether such offer of compensation is connected to any specific property;
g. distribute or post spam or other unsolicited messages, chain letters, pyramid schemes, or similar communications through the Platform and the services thereunder;
h. impersonate another person, misrepresent your affiliation with another person or entity, or make any representation to any third party under false pretenses;
i. reproduce, publicly display, or otherwise make accessible on or through any other website, application, or service any reviews, ratings, or profile information about real estate, lending, or other professionals, underlying images of or information about real estate listings, or other data or content available through the Platform and the services thereunder, except as explicitly permitted by us for a particular portion of the Platform and the services thereunder;
j. upload invalid data, viruses, worms, or other software agents to the Platform and the services thereunder;
k. post, reproduce, publicly display, or otherwise make accessible any content, which we, in our sole judgement and discretion, consider illegal, offensive or objectionable including without limitation content that harasses, discriminates, demeans, threatens or disparages any individual or class of individuals;
l. interfere with, or compromise the system integrity or security of the the Platform and the services thereunder, or otherwise bypass any measures we may use to prevent or restrict access to the Platform and the services thereunder;
m. conduct automated queries (including screen and database scraping, spiders, robots, crawlers, bypassing “captcha” or similar precautions, or any other automated activity with the purpose of obtaining information from the services) on the Platform and the services thereunder;
n. use any of our trademarks as part of your screen name or email address on the Platform and the services thereunder;
o. access or use any of the Platform and the services thereunder to develop competitive products or services; or
p. attempt to, or permit or encourage any third party to, do any of the above.
9. Our responsibility for loss or damage suffered by you. To the extent permitted by law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of the use or inability to use the Platform or the services thereunder; or the use of or reliance on any content displayed on the Platform.
We will not be liable for any loss or damage arising under or in connection with:
any failures due to software or internet errors or unavailability, or any other circumstances beyond our reasonable control;
any loss of your password or account if caused by a breakdown, error, loss of power or otherwise cause by or to your computer system and/or your account;
the use of, or inability to use, our Platform;
the reliance on any content or information displayed on our Platform;
any direct, consequential, special or punitive loss, damage, costs and expenses;
loss of profit;
loss of business;
loss of reputation;
depletion of goodwill; or
loss of, damage to or corruption of data.
Unless we otherwise expressly agree in writing, you agree not to use the Platform for any commercial or business purposes.
We do not guarantee that the Platform will be secure or free from errors, bugs or viruses. We are not liable to you or anyone else for any loss or damage caused by a virus, distributed denial of service attack or other technological harmful material that may infect your computer equipment, computer programmes, data or other proprietary materials due to your use of the Platform or to your downloading of any content on it, or any Platform linked to it. You are responsible for configuring your information technology, computer programmes and platform to access the Platform. You should use your own virus protection software.
If you enquire about a property on this Platform, you acknowledge and agree that your details will be sent by email or other communication means, such as WhatsApp, directly to the agent, estate agent, landlord, developer marketing the property or properties you are enquiring about. We do not accept any liability for any subsequent communications that you receive directly from that estate agent, landlord or developer and/or any third party.
10. Content on the Platform. The materials appearing on the Platform could include technical, typographical, or photographic errors. We do not warrant that any of the materials on the Platform are accurate, complete, or current. We may make changes to the materials contained or displayed on the Platform at any time without notice.
11. Making the Platform available to you. We strive to ensure that the Platform and the services are always available to you, but we do not guarantee that the Platform or the services will operate continuously, without interruptions or be fault free. On occasion, necessary maintenance or upgrade work requires us to make the Platform and the services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption or loss of service. We may alter, suspend or discontinue any part of the Platform or the services, including your access to it.
12. User Materials. Certain portions of the Platform and the services thereunder may allow users to upload or otherwise provide us with images, photos, video, data, text, listings, and other content (“User Materials”). Absent any additional terms provided in your specific terms, by uploading or otherwise providing User Materials to the Platform and the services, you grant us an irrevocable, perpetual, royalty-free worldwide license to: (i) use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, prepare derivative works of or incorporate into other works, and translate your User Materials, in connection with the Services or in any other media; and (ii) sublicense these rights, to the maximum extent permitted by applicable law. We will not pay you for your User Materials or to exercise any rights related to your User Materials set forth in the preceding sentence. We may remove or modify your User Materials at any time. You are solely responsible for all User Materials made through your user account(s) on the Platform and the services thereunder or that you otherwise make available through the Platform and the services. For all User Materials, you represent and warrant that you are the creator and owner of the User Materials, or have the necessary licenses, rights, consents, and permissions (including all permissions required under applicable privacy and intellectual property law) to authorize us and other users to access and use your User Materials as necessary to exercise the licenses granted by you under these Terms.
We are under no obligation to edit or control your User Materials or the User Materials of any other User and will not be in any way responsible or liable for any User Materials. We may, however, at any time and without prior notice, screen, remove, edit, or block any User content on the Platform and the services, including User Materials, that in our sole judgment violates these Terms or we find otherwise objectionable. You understand that when using the Platform and the services, you may be exposed to User Materials of other users and acknowledge that User Materials may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you may have against us with respect to User Materials. We expressly disclaim any and all liability in connection with User Materials. If notified by a user or content owner that User Materials allegedly do not conform with these Terms we may investigate the allegation and determine in our sole discretion whether to remove those User Materials, which we reserve the right to do at any time and without notice.
13. Links to other Platforms. The Platform may contain links, hyperlinks and pointers to third party products, services and/or Platforms that are not affiliated with us and which are provided for your information only. We have no control over the content, products, services of those sites or resources of third parties and we do not guarantee or take responsibility for them. The Platform may also contain advertising from third parties and we are not responsible, nor do we make any warranties or representations for any misleading or inaccurate advertisements which are the sole responsibility of the advertiser.
Any links or advertisements on the Platform should not be interpreted as approval by us of those linked sites or information you may obtain from them. The Platform also contains data provided by third parties and we are not responsible for, nor do we make any warranties or representations for any inaccuracies in such data. You agree to release us from any claims or disputes of any kind arising from or in any way connected to such disputes with third parties.
By using the Platform, you grant us an irrevocable, world-wide, royalty free license to commercialise, copy, license to other persons, use and adapt for any purpose any material you generate or submit to make use of the Platform. We do not warrant that the content, links, or sub- domains contained on, or associate with the Platform will be available and accessible to you at all times. Information on our publications, posts, inserts, information, content should not be regarded as a substitute for professional legal, financial or real estate advice.
14. Intellectual Property. The Platform and services thereunder are owned and operated by us and/or our affiliates. The user interfaces, design, information, data, code, products, software, graphics, and all other elements of the Services (the “Rematch Materials”) that we provide are protected by intellectual property and other laws and are our property or that of our licensors. Except as expressly allowed by these Terms of Use, you may not make use of the Rematch Materials, and we reserve all rights to the Rematch Materials, the Platform and the services thereunder not granted expressly in these Terms.
15. Feedback. If you choose to provide input and suggestions regarding the Platform and the services thereunder, including related to any of the Rematch Materials (“Feedback”), then you hereby grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the Feedback in any manner and for any purpose, including to improve the Services or create other products and services.
16. Changes to the Terms. We may revise these Terms from time to time without notice. Each time you wish to use the Platform, please check these Terms to ensure that you understand the terms that apply at that time. In addition, we may also update and change the Platform from time to time without notice.
17. Communicating with you. When you use the Platform or send emails to us, you are communicating with us electronically. You hereby consent to receive electronically any communications related to your use of the Platform. We will communicate with you by email or other communication means, such as WhatsApp, or by posting notices on the Platform. You acknowledge and agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address or the mobile number you provide on the Platform for your account.
18. Indemnification. You agree to indemnify, defend, and hold us harmless and our affiliates, and our respective directors, officers, employees, and agents from any and all claims and demands made by any third party due to or arising out of: (a) your access to or use of the Services; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; (d) any dispute or issue between you and any third party; (e) any User Materials you upload to, or otherwise make available through, the Services; (f) your willful misconduct; and (g) any other party’s access to or use of the Platform using your account and password. We reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in that case, you agree to cooperate with us defense of that claim.
19. No Warranties. We provide the platform and the services thereunder “as is,” “with all faults” and “as available,” and the entire risk as to satisfactory quality, performance, accuracy, and effort is with you. To the maximum extent permitted by applicable law, we and our affiliates and suppliers make no representations, warranties, or conditions, express or implied. E and our affiliates and suppliers expressly disclaim any and all warranties or conditions, express, statutory, and implied, including without limitation: (a) warranties or conditions of merchantability, fitness for a particular purpose, workmanlike effort, accuracy, title, quiet enjoyment, no encumbrances, no liens, and non-infringement; (b) warranties or conditions arising through course of dealing or usage of trade; and (c) warranties or conditions of uninterrupted or error-free access or use. No advice or information, whether oral or written, obtained by you through the platform, the services or any materials available through the platform and the services will create any warranty regarding any of our entities or the services that is not expressly stated in these terms. You assume all risk for any damage that may result from your use of or access to the platform and the services thereunder, your dealing with any other user, and any materials, including all user and rematch materials, available through the platform and/or the services. You understand and agree that your use of the platform and/or the services, and use, access, download, or other obtainment of materials through the services and any associated sites or services, are at your own discretion and risk, and that you are solely responsible for any damage to your property (including your computer system or mobile device used in connection with the services), or the loss of data that results from the use of the services or the download or use of those materials. Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.
20. Limitation of Liability/Exclusive Remedy. In no event we or any of our affiliates will be liable for any indirect, consequential, special, incidental, or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of, based on, or resulting from these terms of use or your use or access, or inability to use or access, the platform, the services or any materials on the platform and/or the services, whether based on: (a) breach of contract; (b) breach of warranty; (c) negligence; or (d) any other cause of action, even if we have been advised of the possibility of such damages. To the maximum extent permitted by applicable law, we and our affiliates assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of materials; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the platform and/or the services; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the platform and/or the services; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our platform and/or the services by any third party; (vi) any errors or omissions in any materials or for any loss or damage incurred as a result of the use of any materials posted, emailed, transmitted, or otherwise made available through the platform and/or the services; or (vii) user materials or the defamatory, offensive, or illegal conduct of any third party. Our aggregate liability and any of our affiliates to you for all claims arising out of or relating to the use of, or inability to use, any portion of the platform and/or the services or otherwise under these terms e, whether under contract, tort, or otherwise, is limited to the greater of: (1) the amount you have paid to us for the services in the 3 months prior to the events or circumstances giving rise to the claims; or (2) $100. Some jurisdictions do not allow the exclusion or limitation of liability for consequential damages. Accordingly, the above limitations may not apply to you. Each provision of these terms of use that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between the parties under these terms. This allocation is an essential element of the agreement of the parties. The limitations in this section will apply even if any limited remedy fails its essential purpose.
21. Governing law and jurisdiction. These Terms and any non-contractual obligations arising in connection with these Terms and your access to the Platform and use of the services thereunder shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates. You agree to submit to the exclusive jurisdiction of the Courts of the Dubai.
22. General terms If any term of these Terms is or may become for any reason invalid or unenforceable at law, the validity and enforceability of the remainder will not be affected.
These Terms and the documents referred to or incorporated in them constitute the entire agreement between us and replaces all previous agreements and understandings between them, relating to its subject matter.
23. Contact us. Our subscribers are licensed real estate brokers, developers and hotel apartment providers. Our advertisers are contractually obligated to only list properties that are available for sale or lease with the proper authority from the owner and all other required governing bodies. Properties listed on the Platform should be a fair and accurate portrayal of the property itself and the proposed transaction. To report any suspected fraudulent or misleading property postings on our site please send us an email with the details to hello@getrematched.com.
If you have any queries, complaints or recommendations about these Terms, please contact us at the following address: hello@getrematched.com.